At PulseForm, we stand behind our premium fitness equipment with a comprehensive return policy designed to give you complete peace of mind. Our return policy allows you to try our products risk-free for 30 days from the date of delivery. We understand that choosing the right fitness equipment is important, and our return policy ensures you have ample time to test your purchase and make sure it meets your expectations. If you're not completely satisfied with your order, our return policy makes it easy to send items back for a full refund or exchange, no questions asked.
Our 30-Day Return Policy
Our return policy is straightforward and customer-friendly. You have 30 days from the date you receive your fitness equipment to initiate a return. This generous return policy timeframe gives you plenty of opportunity to test your equipment, ensure it fits your workout routine, and verify that it meets your quality standards. Our return policy covers all products sold on our website, with a few exceptions for hygiene-sensitive items. To qualify under our return policy, items must be unused, in their original packaging, and in resalable condition with all accessories, manuals, and components included.
How to Initiate a Return Policy Request
Step 1 - Contact Us: Email our customer service team with your order number and the item(s) you wish to return. Our return policy team will respond within 24 hours with return authorization and instructions.
Step 2 - Package Your Item: Carefully repack your item in its original packaging. Include all accessories, manuals, and components. Our return policy requires items to be returned in the same condition as received.
Step 3 - Ship Your Return: Use the prepaid return label provided (for eligible returns) or ship via your preferred carrier. We recommend using a trackable shipping method to ensure your return arrives safely.
Step 4 - Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 5-10 business days according to our return policy guidelines.
Return Policy Refund Information
Refund Method: All refunds under our return policy are issued to the original payment method used for purchase. You'll receive an email confirmation once your refund has been processed.
Refund Timeline: Our return policy guarantees refund processing within 5-10 business days after we receive your returned item. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Partial Refunds: In some cases, our return policy may result in a partial refund if items are returned without original packaging, show signs of use, or are missing components. We'll contact you before processing any partial refund.
Return Policy Shipping Costs
Free Return Shipping: If your return is due to our error (wrong item shipped, defective product, or damaged in transit), our return policy includes free return shipping. We'll provide a prepaid return label at no cost to you.
Customer-Initiated Returns: For returns initiated for other reasons (change of mind, ordered wrong size, etc.), customers are responsible for return shipping costs under our return policy. We recommend using a trackable shipping method.
Original Shipping Fees: Please note that original shipping charges are non-refundable under our return policy, except in cases where the return is due to our error or a defective product.
Return Policy Exceptions
Non-Returnable Items: For hygiene and safety reasons, certain items are excluded from our return policy, including opened resistance bands, yoga mats, and other items that come into direct contact with skin. These items are clearly marked as final sale.
Clearance Items: Products marked as clearance or final sale are not eligible for return under our standard return policy. These items are sold as-is with no returns or exchanges.
Custom Orders: Customized or personalized fitness equipment may have different return policy terms. Please contact us before ordering custom items to understand the specific return policy that applies.
Exchanges Under Our Return Policy
If you'd like to exchange an item for a different size, color, or model, our return policy makes it easy. Simply initiate a return for the original item and place a new order for the replacement. This ensures you receive your new item as quickly as possible. If you have questions about exchanges, our customer service team is here to help guide you through the process according to our return policy.
Damaged or Defective Items
If you receive a damaged or defective item, our return policy prioritizes getting you a replacement or refund as quickly as possible. Contact us immediately with photos of the damage or defect. We'll arrange for a free return pickup and expedite your refund or replacement. Damaged or defective items are covered by our return policy regardless of the 30-day timeframe, and you'll never pay for return shipping in these cases.
International Return Policy
Our return policy extends to international customers with some modifications. International returns must be initiated within 30 days of delivery. Customers are responsible for return shipping costs and any customs fees. Refunds will be issued in the original currency, minus any international transaction fees. Contact our support team for specific guidance on international returns under our return policy.
Contact Us About Our Return Policy
Have questions about our return policy? Our customer service team is here to help. Whether you need clarification on return policy terms, assistance initiating a return, or help with a specific situation, we're committed to making your return experience as smooth as possible. Contact us via email or phone, and we'll respond promptly to address your return policy questions.
Last Updated: November 2025